FAQs

How do I get into the clubhouse rooms?

Use the Smart Key that was provided to you upon registration check-in. Your Smart Key allows rental guests access to all public rooms except the Owners Lounge, the Business Offices and the Post Office; however, the Ceramics Workshop and the Jewelry Workshop are open only when an authorized monitor is present. Contact the Activity Department for more information. You do not need a Smart Key to access the pools.

How do I contact Security if I need to?

In case of an Emergency, always dial 911 first; state the nature of your emergency and state your address and site number.
Then contact The Palms Security at 928-502-0969.

The Palms RV Resort, 3400 South Avenue 7E, Site # ___________

Where is the ice machine?

Ice is available at the Cabana Bar during normal hours of operation.
The Cabana Bar is open during the Winter Season November – April.

Where do I get change for the washing machines and dryers?

There is a bill changer located in the Laundry Room along with vending machines for sodas and laundry products. If there is a problem with a machine – please fill out a maintenance slip (available in the Laundry Room) and tape it on the Washer or Dryer. Please let the LOA (Lot Owners Association) office know that there is a problem so they can request maintenance to check into the issue. LOA Office 928.341.4646

Where are the trash dumpsters located?

The dumpsters are located on north side of the clubhouse building just past the large American Flag Pole.
During the Winter Season (November thru April) bagged trash is picked up from your lot on Monday & Thursday mornings.

Where are the showers located?

Spacious shower suites are located north of the tennis courts and are open 24/7. Additional showers are located off the hallway between the Ballroom and the Activity Office. You may enter the hallway from the north side of the clubhouse or from the poolside patio. Outdoor pool showers are located inside the fenced pool patio area by the south spa and are painted a bright blue. Please shower before swimming.

Where can I go to send/receive a fax?

You may send and receive faxes at the Lot Owners Association Office (LOA Office), located to the left of the main building entrance. There is a charge for this service.

During what hours is the LOA Office Open?

The LOA Office Hours.
Season Hours ( November thru April )
Monday through Friday from 9:00 am – 4:00pm

Summer Hours (May thru October)
9:00am – 12:00pm and 1:00pm – 4:00pm
They are closed for lunch 12:00 pm – 1:00 pm.

How do I turn on my cable service?

Cable is supplied from Spectrum Cable – it should be an easy setup – plug and play. Please contact the LOA office with any questions.

How do I access internet while I am at The Palms?

WiFi is only available in the Clubhouse area. WiFi is available at your lot from Spectrum, Century Link or Allow. Your cell phone provider may also have other options for you. Additional Information can be found in your Concierge Packet you received at check in.

Where do I pay my electric bill?

Transact your payment in the Registration / Sales Office by cash, check or credit card.

An email will be sent out with a copy of your final electric bill statement.

During what hours is the Registration / Sales Office Open.

Season Hours ( November thru April )
Monday through Friday from 9:00 am – 3:00pm

Summer Hours (May – October)
Monday through Friday from 9:00 am – Noon

How do I get propane service?

You may call any of several vendors of your choice; however, Propane Delivery USA 928.920.0338 visits on a regular schedule during the season (November – April) . For service obtain a placard from the LOA Office and place it in the window of your vehicle.

Where can I walk my pet? Where is my pet not allowed to be?

Pets must be on a leash at all times. You must pick up and properly dispose of pet waste immediately. There are two grassy, fenced exercise areas where dogs may be off leash. The Santiago Park near the Front Gate is for large/medium dogs. The Jasmine Park in the northwest corner is for small dogs. You may walk your pet on a leash on the streets or along the walking trail around the resort, but you may not enter the clubhouse or courtyard area – with the exception that leashed pets may accompany you to the Mailboxes. (They may even get a treat for visiting the Postal workers).

Where do I put outgoing mail?

Deposit by 8:30 am Monday thru Saturday in the black mail box on the wall outside the Sales Office.
The Sales Office is located on the right side of the main entrance to our common area building.

I’m leaving very early in the morning. How do I check-out?

1) An emailed copy of your final Electric Bill will be sent out after you have departed from your lot.
2) Twenty-four hours before your departure return your mailbox key to the LOA / Registration Office and make your reservation for another fun-filled season
3) As you leave the park, drop off your Smart Keys at the Security Post Box. It is located just outside the main exit gate.

When may I display flags?

A flag approval form will be in your Concierge Packet or one may be picked up in the LOA Office. Please fill out the form and return it to the LOA Office.