EVERYTHING
YOU NEED TO KNOW
Find quick answers to common questions about life at The Palms
GETTING STARTED
How do I get into the clubhouse areas?
Please use your Smart Key for entry into public rooms throughout the resort. While most areas are open for your enjoyment, please note that the Owners Lounge is available to Palms Owners Only. The Business Offices and Post Office are reserved as private spaces.
Art Studios: The Ceramics/Pottery and Stained Glass/Jewelry workshops require an authorized monitor to be present. We encourage you to check our Events Calendar or visit the Activities Department to check the current hours for these creative spaces. Activities Office 928.341.4646.
Pool Areas: For your convenience, a Smart Key is not necessary to access the pool areas – please note the posted pool hours. Enjoy your swim!
Who should I contact for assistance?
Emergency Situations: In the event of an emergency, please dial 911 first. Be prepared to provide the nature of your emergency and your specific location.
Resort Address: The Palms Resort, 3400 South Avenue 7E, Yuma, AZ 85365. (Please ensure you provide your specific Lot Number to the operator).
Palms Security: After contacting 911, please notify Palms Security at 928.502.0969. Our team will help guide emergency vehicles directly to your lot and provide onsite assistance.
General Assistance: For non-emergency gate access or general security concerns, you may reach our security team 24/7 at 928.502.0969.
How do I access the internet (WiFi)?
Clubhouse WiFi: For your convenience, complimentary WiFi is available throughout the Clubhouse areas. No password is required for this guest network.
Private Lot Service: High-speed internet for your individual lot can be arranged through providers such as Spectrum, Century Link, or ALLO. We also recommend checking with your cellular provider for personal hot spot options.
Resources: For a complete list of providers and setup instructions, please refer to the Concierge Packet provided in your arrival folder.
LOA Office: 928.341.4646.
What About the Mailroom?
Outgoing Mailbox: For standard letters, a black outgoing mailbox is located near the door to the Sales Office (on the right side of the main entrance to our common area). The box is checked twice daily to ensure your mail is included in the carrier’s pickup.
Larger Packages: If you have a larger package that requires postal pickup, please visit the LOA Office for assistance.
Postage & Stamps: For your convenience, the mail room stocks both U.S. and Canadian stamps. Please note that the mail room can only accept cash for stamp purchases.
Mailroom Help: Please visit the link to our MAIL ROOM to get answers to more of your forwarding, holding questions. There is a form there to request special services.
AMENITIES & SERVICES
Where can I get change for the Laundry?
Laundry Services: For your convenience, a bill changer and vending machines for sodas and laundry supplies are located in the Laundry Room.
Reporting an Issue: If a machine requires service, please fill out a maintenance slip (found in the Laundry Room) and tape it to the specific unit. Additionally, kindly notify the LOA Office so we can expedite the repair.
LOA Office: 928.341.4646.
Where are the trash and recycling areas?
Dumpster Location: For your convenience, dumpsters are located on the north side of the main Clubhouse building, situated near the large American Flag Pole.
Winter Lot Pickup (Nov – April): During the winter season, we provide curbside pickup for your convenience. Please ensure your bagged trash is placed at your lot on Monday and Thursday mornings.
Where is the ice machine?
Winter Season (Nov 1 – April 1): Complimentary ice is available at the Cabana Bar located next to the pool during their normal hours of operation.
Summer Months: During the summer season, please visit or contact the LOA Office for assistance with ice.
LOA Office: 928.341.4646.
Where are the showers located ?
Main Shower Suites: Located north of the tennis courts and available 24/7 for your convenience.
Clubhouse Showers: Located in the hallway between the Ballroom and the Activities Office. You can access this hallway from the north side of the clubhouse or the poolside patio.
Poolside Showers: For a quick rinse, outdoor showers (painted bright blue) are located inside the fenced patio area near the south spa.
Kindly remember to shower before entering the pools or spas.
Where are the restrooms located?
Main Clubhouse: You will find restrooms conveniently located in the hallway between the Ballroom and the Activities Office.
Mailroom Area: There is an additional single restroom located directly across from the Mailroom entrance.
Fitness Center: For those utilizing our exercise equipment, restrooms are also located inside the Fitness Center for your convenience.
How do I request propane service?
Service Providers: While you may utilize any vendor of your choice, Propane Delivery USA (928.920.0338) visits the resort on a regular schedule during the winter season (November – April). Additional vendor details are available in the Concierge Packet you received upon arrival.
Requesting a Delivery: To schedule a pickup, please obtain an official placard from the LOA Office and display it clearly in the window of your vehicle.
LOA Office: 928.341.4646.
How do I turn on my cable service?
Service Provider: Cable television is provided throughout the resort via Spectrum Cable. The system is designed for a “plug and play” experience for your convenience.
Support: Should you encounter any issues with your connection or setup, please contact the LOA Office for assistance.
LOA Office: 928.341.4646.
Where can I find community information?
Activities Office: We maintain a curated collection of local brochures and community information inside the Activities Office. It’s a great resource for discovering nearby dining, sightseeing, and seasonal events.
Personalized Recommendations: If you’re looking for a specific recommendation or have questions about Yuma’s local gems, our team in the Activities Office is happy to point you in the right direction!
OFFICE & BILLING
When is the LOA Office Open?
Winter Season (Nov – April): The office is open Monday through Friday from 9:00 am to 4:00 pm.
Summer Hours (May – Oct): During the summer months, the office is open from 9:00 am to 12:00 pm and again from 1:00 pm to 4:00 pm.
Daily Lunch Closure: Please note that during Summer Hours the office is closed daily for lunch from 12:00 pm to 1:00 pm.
Where do I pay my electric bill?
Billing Statements: Monthly statements are provided both via email and as a printed notification in your resort mailbox. A final electric bill will also be sent to your email address automatically following your departure.
Payment Options: Payments are accepted at the Registration/Sales Office. For your convenience, we accept cash, personal checks, and all major credit cards.
Registration / Sales Office Open.
Season Hours ( November thru April )
Monday through Friday from 9:00 am – 3:00pm
Summer Hours (May – October)
Monday through Friday from 9:00 am – Noon
LOA Office: 928.341.4646.
DURING YOUR STAY
Where can I walk my pet?
General Guidelines: For the safety of the community, pets must be on a leash at all times and waste must be disposed of immediately. While pets are welcome on our streets and the resort walking trail, they are not permitted inside the clubhouse or courtyard areas.
Fenced Dog Parks: We provide two dedicated, grassy areas where your pets can enjoy time off-leash. Santiago Park, located near the Front Gate, is designed for large and medium dogs. Jasmine Park, tucked into the northwest corner of the resort, is reserved for our smaller furry friends.
A Special Exception: Leashed pets are welcome to accompany you to the Mailboxes. Our postal workers often have a treat waiting for their four-legged visitors!
Is there a pet washing station on-site?
Location: For our four-legged residents, a dedicated pet wash station is located in the building adjacent to the pickleball courts.
Availability: This facility is available for use by all residents and guests at their convenience.
What to Bring: Please remember to provide your own pet shampoo and towels, as these are not stocked at the station.
Can I fly a flag on my lot?
Flag Approval Form: To display a flag, please complete an approval form. These are conveniently located in your Concierge Packet, or you may pick one up at the LOA Office.
Submission & Guidelines: Once completed, please return the form to the LOA Office. We kindly ask that you review the specific list of permitted flags included on the form to ensure compliance with resort standards.
Support: Should you have any questions regarding flag placement or types, please contact the LOA Office for personalized guidance.
LOA Office: 928.341.4646.
I’m leaving very early in the morning. How do I check-out?
Electric Billing: You do not need to wait for a final statement before leaving. An emailed copy of your final electric bill will be sent to you automatically after you have departed from your lot.
Mailbox Keys & Future Stays: At least twenty-four hours before your departure, please return your mailbox key to the LOA/Registration Office. This is also the perfect time to secure your reservation for another fun-filled season!
Smart Key Return: As you exit the resort, please drop your Smart Keys into the Security Post Box. For your convenience, this box is located just outside the main exit gate, allowing you to return them without leaving your vehicle.